Case Study: Ashley and Martin Staff and Treatment Gives Client What Was Missing at Another Hair Loss Clinic

The previous year Travers* had visited another hair loss clinic wanting to treat his hair loss. The six month program he had been sold at the time produced limited results and in the end he had left, dissatisfied with the poor customer service he had received.

When the 27 year old contacted Ashley and Martin online, he was hoping to find an effective treatment option and wanted to find out what, if anything, Ashley and Martin did differently to what he had tried before.

The consultant he met with took him through everything that was involved with hair loss treatment at Ashley and Martin. Travers noted that the main difference between the treatment he had been sold elsewhere and this was the involvement of medical practitioners. While there were small components that were the same, prescription medication with oversight from the clinic GP and guaranteed results was what set the Ashley and Martin treatment apart.

Wanting to beat the androgenic alopecia he had inherited from his grandfather and uncle, Travers signed up for treatment. The consultant had taken photos of Travers’ hair loss so they could both track the changes the medication he was about to start taking would make. He was booked in to see the clinic GP to have his medication prescribed and sent home with twelve months’ worth of hair growth products.

Travers attended the clinic every fortnight to have laser therapy sessions and although he skipped using his topical solution on the odd occasion, he saw his hair begin to improve. The staff in the clinic checked in with him on a regular basis and he knew he was always welcome to make an appointment to see his consultant or the clinic GP any time he needed as part of his program.

At both four and eight months, Travers met with his consultant to review his progress on the treatment plan. At both of these appointments the changes in his hair were reflected in the progress photos taken, it was evident his hair was continuing to improve throughout the treatment plan. The Ashley and Martin treatment and staff had given Travers what he had been looking for all along.

*name changed to protect privacy